From the look of it, the folks at Royal Vegas are aiming to make you feel like a James Bond-esque super spy as you rake in the chips. “Live Large” they advise, at the thoroughness of their thematic commitment to Bling Bling is impressive. For example, their signup bonus is a “Bullet Proof Bonus” for free “Ammo”. Royal Vegas is a member of the mammoth Fortune Lounge Group, a quality brand of quality casinos with quality promotions and customer service.
Bonuses & Promotions
What’s Bullet Proof about their $50 signup bonus? No game restrictions to redeem it – already a refreshing difference from most other online casinos. Thanks to their membership in the promo-heavy Fortune Lounge Group, Royal Vegas Casino Online gives its players the chance to win such great prizes as an iPod (1 given away each day) and seats on the International Casino Games Caribbean Cruise. In the past, Fortune Lounge gave away new cars in a promotion and I wouldn’t be surprised if they do it again. At the sleek Players Club, players accumulate loyalty points good for casino credits. And rounding out the ongoing promotions is a weekly deposit bonus.
Software & Graphics
This power-packed casino runs on equally power-packed software – Microgaming’s VIPER. This phenomenal package is the newest offering from an already well-established leader in providing reliable, fair, secure and user-friendly games. The graphics and sound are respectable, while the playability and functionality is exceptional, especially thanks to VIPER’s newest features like speedplay, advanced autoplay, real-time strategy aides, Expert Mode and more. Multi-tabling, private rooms, live dealer games, and multi-player games abound, all chat-enabled.
14 progressive jackpots headline the selection of games at Royal Vegas, and many of these progressives aren’t even slot machines, for example: progressive Poker, Blackjack, and Roulette. There are over 65 games in all here at Royal Vegas, plus a fully-loaded Flash casino available with no downloading necessary.
Payouts, Cashouts & Security
Royal Vegas bears the eCOGRA players’ seal of approval, validating the casino for prompt payouts, accuracy and fairness of the games, and excellent customer service. Beside eCOGRA play-testing the games, independent auditor PriceWaterhouseCoopers reviews and reports on the random number generators used and the payout percentages. Vegas Lounge provides CashCheck and PlayCheck technologies to help players track all financial transactions and gaming actions in real-time and on-demand.
Royal Vegas really is a customer-centric operation. Besides live chat (my favorite way to communicate with the support staff), there is a call-me-back service and toll-free telephone numbers for over a dozen countries. There’s a comprehensive FAQ as well as two email addresses, one for the Floor Manager should the general support prove unsatisfactory. Now that’s customer service